RETURNS & REFUNDS

We want every Mrqnasse™ piece to feel right at home. If your order isn't quite what you expected, the following policy explains your return and refund options.

30-DAY RETURNS

Eligible items may be returned within 30 days of delivery.

To qualify, your item must be:

  • Unworn and unused

  • In its original condition

  • Returned with original tags and packaging, where applicable

  • Accompanied by proof of purchase

Items showing signs of wear, washing, alteration, or damage after delivery may not qualify.

STARTING A RETURN

Before sending anything back, email:

service@mrqnasse.com

Please include your order number and the item you would like to return. Once your request is reviewed, we will provide return instructions and, when applicable, a return shipping label.

Do not send a return without authorization. Unapproved packages may not be accepted or processed.

SOMETHING WRONG WITH YOUR ORDER?

Please inspect your Mrqnasse™ sleepwear or homewear after delivery.

If you receive an incorrect, damaged, or defective item, contact us promptly with your order details. We will review the issue and determine the appropriate replacement or refund.

ITEMS WE CANNOT ACCEPT

Returns are generally unavailable for:

  • Personalized or customized products

  • Gift cards

  • Final-sale items clearly identified as non-returnable

  • Items that have been worn, washed, altered, or damaged after receipt

For hygiene reasons, certain intimate or personal-wear products may also be ineligible for return where disclosed on the applicable product page.

EXCHANGES

For a different size, style, or color, return the eligible original item and place a new order for your preferred option.

This allows the replacement item to be purchased without waiting for the original return to complete.

EU ORDERS

Where applicable, customers in the European Union may have a statutory right to cancel qualifying online purchases within 14 days, subject to applicable exclusions and legal requirements.

These statutory rights are not limited by this policy.

REFUNDS

After your return arrives, we will inspect it and notify you of the outcome.

Approved refunds are returned to the original payment method. Please allow up to 10 business days after approval for processing. Your bank or payment provider may require additional time before the funds appear.

If you have not received an approved refund after 15 business days, contact service@mrqnasse.com.

RETURN DESTINATION

Please contact us before shipping a return. The correct return destination and shipping instructions will be provided with your return authorization.

Do not mail returns directly to our corporate address unless our support team specifically instructs you to do so.

CUSTOMER CARE

Mrqnasse™
Operated by Tuckernuck Inc.

Email: service@mrqnasse.com